Terms and conditions
www.broncesriopar.es is a domain owned by:
NAME: BRONCES RIÓPAR, S.L.
NIF/CIF: B02255164
ADDRESS: Ctra. Alcaraz, s/n 02450 Riopar Albacete
PHONE: 967435126
E-MAIL: broncesriopar@broncesriopar.es
Content and information provided:
AGNELIO SERRANO TOLMO – BRONCES RIÓPAR, S.L. hereinafter THE OWNER, reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions), at any time. THE OWNER makes every effort to provide the information contained in the website truthfully and without typographical errors. In the event that at any time
If any such error occurs at any time, beyond the control of THE OWNER, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, THE OWNER will inform the customer of the error and the customer will have the right to cancel the purchase without any cost on his part. In the case of images, and due to the constant change of both format and products, there may be discrepancies between the image shown and the actual product, a fact that will be modified as soon as possible.
In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel the purchase without any cost on his part.
The products offered on this website are aimed at end consumers under the terms and conditions provided by the Retail Trade Law (Law 7/1996 of January 15, 1996, of Retail Trade Management) and its subsequent amendments.
Interruption, suspension and cancellation
THE OWNER shall make all reasonable efforts to ensure the accessibility and availability of the website on all days of the year. However, it reserves the right to alter, eliminate, interrupt, suspend and/or cancel access, services and/or contents of the website without prior notice and at any time.
Communications and Notifications
All communications and notifications will be considered effective for all purposes when made via e-mail to the e-mail address provided by the user in the contact form. The user undertakes to keep THE OWNER informed of any changes in the user’s personal data and e-mail address that THE OWNER has in order to inform the user of the events that may affect the user’s personal data.
it deems appropriate. The user expressly acknowledges that such data have been provided by him/her and are true.
THE OWNER reserves the right to make unannounced changes it deems appropriate on the web, may change, delete or add content and services it provides and the way in which they are presented or located.
Applicable Legislation.
This Legal Notice is governed in each and every one of its ends by Spanish law, expressly waiving the parties to the jurisdiction that corresponds to them, and submitting to the Courts and Tribunals of Riopar – Albacete.
Cancellations.
An order can be cancelled if it has not entered the packing and shipping process. You can request cancellation by emailing broncesriopar@broncesriopar.es.
Returns.
The buyer may return the product within a maximum period of 14 calendar days from the delivery of the order. The buyer should contact the Customer Service Department at broncesriopar@broncesriopar.es. No returns will be made without prior notification. To make the return, the product must be in perfect condition, in its original packaging, and with the accessories or promotional gifts included if applicable. Once we receive the goods in our warehouse, and after checking the condition of the same, we will proceed to refund the amount according to the method of payment made by the buyer. The shipping costs of the order will not be refunded. The
product to be returned must be properly packaged for its return.
The cost of returning the goods shall always be borne by the customer, provided that the merchant has been informed of this aspect. In any case, the return of defective products or erroneous shipments will be admitted, being THE OWNER who will be responsible for shipping costs provided that the customer communicates this circumstance within a maximum period of 48 hours from the date of receipt of shipment. Important: For hygienic and sanitary reasons, no returns or exchanges will be accepted on products that have been opened and/or used.
In any case, it will be understood that the buyer has known his right of withdrawal from the moment he enters the online store, which requires the reading and acceptance of these Conditions of Purchase, and in any case, from the moment he places the order.
No returns will be accepted for items made to customer specifications or customized items.
If the reason for the return is that the returned product does not correspond to what was requested in the order or arrives defective, THE OWNER shall bear the cost of return and reshipment. If the product arrives defective or in poor condition due to transport, the buyer must inform THE HOLDER within 24 hours of receipt to make a claim.
Within 5 working days of your request, the carrier determined by THE OWNER will pick up the item at the address indicated by the customer. Transportation costs will be paid by the customer. The customer will also have the possibility to deliver the product by his own means.
Shipping.
Deliveries in Peninsula: The delivery time of an order is X, counted from the moment we receive the payment of the order and as long as it is made before 15:00. Orders placed before this time will be shipped the same day, and orders placed after 1:00 p.m. will be shipped the following day. No deliveries are made on Saturdays. Orders placed on Fridays, Saturdays and Sundays will be shipped on Monday. In the case of orders paid by bank transfer, the delivery period begins upon receipt of confirmation of payment.
Deliveries in the Balearic Islands: the delivery time of an order is 48-72 hours, although it may have a delay due to the state of the sea, counted from the moment we receive the payment of the order and as long as it is made before 13:00 hours. Orders placed before this time will be shipped the same day, and orders placed after 1:00 p.m. will be shipped the following day. No deliveries are made on Saturdays. Orders placed on Fridays, Saturdays and Sundays will be shipped on Monday. In the case of orders paid by bank transfer, the delivery period begins upon receipt of confirmation of payment.
If there is a delay in the delivery of the order due to lack of stock, the customer will be informed promptly. As soon as your order leaves our warehouse you will receive an email notifying you. If a product is out of stock or if there is any type of incident, we will contact the customer immediately to inform him/her of the fact and date of availability, propose an exchange for another product, or to inform him/her of the availability of the product.
reference or cancel the order and proceed to refund the amount if it has been paid. In no case shall the shortage of stock or non-existence of products ordered give the buyer any right to claim other than a refund of the amount.
No shipments will be made to P.O. Boxes.
Forms of Payment.
Bank transfer: You can make the deposit in the account that appears at the end of the purchase process, indicating your name and order number in the concept. The order will be processed as soon as we verify payment or receive proof of payment. If the bank transfer is not made within this period, the order will be cancelled and it will be necessary to place a new order.
Cash on delivery. Shipped by courier with a cash on delivery surcharge on the shipping price
of €. Not available for Europe.
For greater security, the online store www.broncesriopar.es never has access to confidential information regarding the means of payment. For this reason, the bank details of each user are required for each new order.
In certain cases and to prevent possible fraud THE HOLDER reserves the right to ask a customer for a specific form of payment in the event that the identity of the buyer is not reliably accredited.
Availability and price of products.
All products offered on this website are limited to the Peninsula and Balearic Islands. The prices and offers on this website are only valid for online orders and individuals. Prices are indicated in Euros and include VAT and do not include shipping costs. The products offered on the website are subject to availability. In case of unavailability, we undertake to inform you within 24 hours when the product will be available again. In this case, you will have the option to cancel your order or wait for the ordered product to arrive.
Customer obligations
The customer of www.broncesriopar.es undertakes at all times to provide truthful information about the data requested in the user registration forms or order placement, and to keep them updated at all times. The customer agrees to accept all the provisions and conditions contained in these General Terms and Conditions, understanding that they reflect the best intentions of the customer.
of the requested order by providing a delivery address to which the requested order can be delivered within the normal delivery schedule (Monday to Friday from 10:00 am to 6:00 pm). In case of non-compliance by the customer of this obligation THE OWNER shall have no liability for the delay or impossibility of delivery of the order requested by the customer.
Warranties
In case of defective product, THE OWNER shall proceed, as appropriate, to repair, replacement, price reduction or termination of contract, steps that will be free of charge to the consumer and user. THE OWNER shall be liable for any lack of conformity that becomes apparent within a period of two years from delivery, in those products which by their nature, are subject to this rule. The consumer and user must inform the OWNER of the lack of conformity within 2 months of becoming aware of it.
Additional payments
THE OWNER undertakes not to deduct in any procedure or process the consent of the consumer and user to an additional payment, in the event that this is done, the consumer shall be entitled to reimbursement of such payment.
Charges for the use of payment methods.
THE OWNER agrees not to bill consumers for the use of certain means of payment, charges that exceed the cost borne by THE OWNER for the use of such means.
Customer service.
THE OWNER of www.broncesriopar.es makes available to the consumer and user information and customer service by calling 967435126 from Monday to Friday from 10:00 to 14:00 hours and from 16:00 to 20:00 hours, or through the website in the Contact section.
Call cost.
THE OWNER makes available to the customer a telephone line which will be 967435126 for the purpose of communicating with the customer regarding the contract concluded, the cost of the call will be the basic rate, understanding as basic rate the ordinary cost of the call, not incorporating any additional amount for the benefit of www.broncesriopar.es.
Electronic invoicing.
THE OWNER will provide consumers with a paper invoice, this right does not entail any additional cost to the consumer. Electronic invoices may also be issued when the consumer so desires with prior consent.
Delivery.
If THE OWNER does not comply with its obligation to deliver within the agreed period, the consumer shall summon him to comply within an additional period of time. If THE HOLDER fails to deliver the goods within such additional period, the consumer and user shall be entitled to terminate the contract.
Transmission of risk.
When THE OWNER sends to the consumer and user the purchased goods, the risk of loss or deterioration of these shall be transferred to the consumer and user when he or a third party indicated by him, other than the carrier, has acquired their material possession. The consumer and user is exempt from liability for the risk of loss or deterioration of the goods during shipment and transport.
Right of withdrawal.
The consumer-user shall have the right to withdraw from this contract within 14 calendar days without giving any reason.
The withdrawal period shall expire 14 calendar days from the day on which the consumer-user or a third party indicated by him, other than the carrier, acquired the material possession of the goods.
To exercise the right of withdrawal, the consumer-user must notify the following:
ADDRESS: Ctra. Alcaraz, s/n 02450 Riopar Albacete
PHONE: 967435126
E-MAIL: broncesriopar@broncesriopar.es
The decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail).
Consequences of withdrawal.
In the event of withdrawal by the user, all payments received by him/her, including delivery charges (with the exception of the additional costs resulting from his/her choice of a delivery mode other than the least expensive mode of ordinary delivery offered by us) will be refunded without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of the withdrawal, but no later than 14 calendar days from the date on which we are informed of the withdrawal.
its decision to withdraw from this contract. Such reimbursement shall be made using the same means of payment used by the consumer-user for the initial transaction, unless expressly provided otherwise; in any case, no charge shall be incurred as a result of the reimbursement. THE HOLDER may withhold the reimbursement until it has received the goods, or until it has provided proof of the following
of return of the same.
The consumer-user shall return or deliver the goods directly to:
NAME: AGNELIO SERRANO TOLMO – BRONCES RIÓPAR, S.L.
ADDRESS: Ctra. Alcaraz, s/n 02450 Riopar Albacete
PHONE: 967435126
E-MAIL: broncesriopar@broncesriopar.es
Without undue delay and in any event not later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the deadline has expired. The consumer-user shall bear the direct cost of returning the goods. (if this is not the case, it should be indicated).
Only the user shall be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.